Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15007 Someone from VIC thinks vodafone is Absolutely Pathetic at 31 Jan 2011 03:06:19 PM
I lost coverage AGAIN from 4.00pm on Friday 28th Jan until 3.02am on Sunday 30th, after which time it continued to come and go. It's monday now, and I still don't have full reception. This company was semi-professional once but is absolutely AWFUL now!! For a few months I've been tolerating the shithouse coverage, my calls being cut off, text messages arriving 3 days late etc. but I have finally switched providers & will NEVER use Vodafail again.
After this latest "technical difficulty", I contacted the Vodafail "customer service" line and, surprisingly, I was placed on hold for a ridiculous amount of time, and then somehow I was disconnected when the girl I was speaking to tried to put me on hold while she "checked something".
I've attempted to contact the company by phone and email, - I'm always put on hold, or "accidentally" disconnected, and not one of my calls has been returned despite the recorded message assuring me I'd be contacted within 2 - 15 minutes.
I've visited retail stores in person; - staff were no help at all. In fact, I told a sales girl at the Albury store that my calls always seem to be cut off at precise times, such as 10 minutes, 20 minutes, and 25 minutes, and I asked her if this was a deliberate action by Vodafail to force customers into making five or six calls to the same person, thereby using mass amounts of phone credit. I told her three other people I know each use Vodafail as their provider and each person has the same problem with calls dropping out. It was difficult to understand what she was saying while she was blowing bubbles with chewing gum, but she assured me it couldn't possibly be related to Vodafail's service. "Nah, it just wouldn't happen darl" is what she said. Classy. I think she expected me to be happy with her answer. Someone else I know received the same expert advice & assistance at this store, - absolutely useless staff who couldn't care less about customers.
This is definitely the WORST provider in the country, - not just the terrible phone reception & other service problems, but also the way Vodafail treats it's customers. As of Saturday I am no longer one of them, - joy!! I have excellent reception! And I can make calls that last longer than 10 minutes before being cut off! And I receive text messages a few seconds after they're sent! Best of all, I won't be paying this ridiculous company for such poor service. So long Vodafail, you pathetic excuse for a service provider!!!
After this latest "technical difficulty", I contacted the Vodafail "customer service" line and, surprisingly, I was placed on hold for a ridiculous amount of time, and then somehow I was disconnected when the girl I was speaking to tried to put me on hold while she "checked something".
I've attempted to contact the company by phone and email, - I'm always put on hold, or "accidentally" disconnected, and not one of my calls has been returned despite the recorded message assuring me I'd be contacted within 2 - 15 minutes.
I've visited retail stores in person; - staff were no help at all. In fact, I told a sales girl at the Albury store that my calls always seem to be cut off at precise times, such as 10 minutes, 20 minutes, and 25 minutes, and I asked her if this was a deliberate action by Vodafail to force customers into making five or six calls to the same person, thereby using mass amounts of phone credit. I told her three other people I know each use Vodafail as their provider and each person has the same problem with calls dropping out. It was difficult to understand what she was saying while she was blowing bubbles with chewing gum, but she assured me it couldn't possibly be related to Vodafail's service. "Nah, it just wouldn't happen darl" is what she said. Classy. I think she expected me to be happy with her answer. Someone else I know received the same expert advice & assistance at this store, - absolutely useless staff who couldn't care less about customers.
This is definitely the WORST provider in the country, - not just the terrible phone reception & other service problems, but also the way Vodafail treats it's customers. As of Saturday I am no longer one of them, - joy!! I have excellent reception! And I can make calls that last longer than 10 minutes before being cut off! And I receive text messages a few seconds after they're sent! Best of all, I won't be paying this ridiculous company for such poor service. So long Vodafail, you pathetic excuse for a service provider!!!
31 Jan 2011 03:40:27 PM: You see! thats what I call...making a positive move.