Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15021 Someone from QLD thinks vodafone is VERY at 31 Jan 2011 06:42:33 PM
I have been tolerating vodafone for 2.5 years now, but they are getting onto my nerves. Ordered a new handset more than two weeks ago, and it hasn't arrived yet. Called 1555 number thrice, 2 times the customer service reps said there are gonna call me back with a solution, they didn't. The third time, 31/01/2011 at 6.54pm queensland time, after waiting 25 minutes, the CSR named Mustapha hung up on me and never called back. Wasted 30 minutes of my day this third time. called back on 1555 and the lady told me the service was not available. WTF ??? ARE THEY ABOVE LAW ??? THE TELCO OMBUDSMAN OR ANYONE ELSE CAN:T DO ANYTHING ?? WHAT A PITY !
Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.
Please use the On Hold Again? located at the top of the page to record your experience.
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Vodafail.com Moderation Team