Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15024 Someone from VIC thinks vodafone is Pretty fail at 31 Jan 2011 07:03:47 PM
I call people and I get nothing at the other end. They don't get me calling them and it just hangs with nothing. This can happen 3 or 4 times before it connects and this can happen about 20% of calls that i make.
Data? I though my slow painful data stream was the norm until I used my friends iPhone 3gs on another network and it was loading pages within seconds. It can take anything from 90 secs to 4 mins plus to load a page on the internet. On a game like bejewelled blitz i might connect once a day if i'm lucky, get connection error or no network the rest of the time. Apps or itunes is a big no no it just takes too long... all this time my battery life is dying. If i need to get emails it takes about 3 or 4 mins to download my emails. generally i use my iphone as a glorified ipod and a txt machine, so disappointing.
The trouble is calling vodafone is a joke. Lara is a nightmare and if you do manage to get put through to the right people she then tells you there is an hours plus wait. I don't have an hour to waste, I don't have an hours battery life pretty much because of the rubbish signal that i get. I rung the other day to find out how much it would cost to get out of my contract, I have been with vodafone for 5 years, 3.5 on a contract and still have 10 months left of this one, I was asked 3 times why I wanted to leave. I told him 3 times that the reception and data availability is not acceptable he acted surprised all 3 times and clearly wasn't listening.
I don't know what happened. I never had a problem until i got my iphone and i know its not that. Its almost like they didn't upgrade the infrastructure to deal with the new technology. Brand is not enough these days. I will be leaving when it doesn't cost me $680
Data? I though my slow painful data stream was the norm until I used my friends iPhone 3gs on another network and it was loading pages within seconds. It can take anything from 90 secs to 4 mins plus to load a page on the internet. On a game like bejewelled blitz i might connect once a day if i'm lucky, get connection error or no network the rest of the time. Apps or itunes is a big no no it just takes too long... all this time my battery life is dying. If i need to get emails it takes about 3 or 4 mins to download my emails. generally i use my iphone as a glorified ipod and a txt machine, so disappointing.
The trouble is calling vodafone is a joke. Lara is a nightmare and if you do manage to get put through to the right people she then tells you there is an hours plus wait. I don't have an hour to waste, I don't have an hours battery life pretty much because of the rubbish signal that i get. I rung the other day to find out how much it would cost to get out of my contract, I have been with vodafone for 5 years, 3.5 on a contract and still have 10 months left of this one, I was asked 3 times why I wanted to leave. I told him 3 times that the reception and data availability is not acceptable he acted surprised all 3 times and clearly wasn't listening.
I don't know what happened. I never had a problem until i got my iphone and i know its not that. Its almost like they didn't upgrade the infrastructure to deal with the new technology. Brand is not enough these days. I will be leaving when it doesn't cost me $680
Best Of Luck.
Vodafail.com Moderation Team