Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1503 Someone from Somewhere else thinks vodafone is Hostage Situation at 24 Dec 2010 12:54:14 PM
Hi, I am from Bangalore India. I have had a terribly expensive Vodafone connection for 6 years and moved to another service provider a week ago. I have moved from pillar to post trying to cancel my Vodafone connection, but they won't let me! I am in effect an hostage to this SP. I approached a local customer support center at Koramangala and after more than an hours wait, a hostile representative told me the "speedier" process is to send a mail to corpcare.kar@vodafone.com. I did so. But even after repeated requests they have not responded properly. They keep asking ridiculous questions over and over again like "whats your number?" etc. I do not know how, but Vodafone has acquired my landline number and keeps making calls to my residence and nagging my 75 year old father. I do not know how to get out of this except through long legal procedures. I recently found out that this is how Vodafone behaves with all customers who wish to leave.
24 Dec 2010 06:07:44 PM: Welcome to the site. Can't really comment about Vodafone in India but it is interesting to see that Vodafone can have dubious practice elsewhere. As far as the calls to your dear father are concerned suggest the following: 1/ In Oz there is something called a silent number, supposedly to prevent cold calling to your landline, it also removes your number from the phone directory (White Pages) odd thing is you have to pay for a service you don't want!! Oh the irony! 2/ Script your father or the person that answers the phone a short message to the effect that is the calls persist you shall be taking legal action for harassment and reporting the matter to the Telecom Sector Ombudsman (TSO). 3/ Change your number...........only as a last resort!!! Good luck and let us know how you get on.