26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15036 Someone from VIC thinks vodafone is Extreme at 1 Feb 2011 07:46:16 AM
Apart from the call drop outs, delay in voicemail delivery and the frustration of spending numerous hours on hold, I have been dealing with outgoing email problems from my Iphone which was recommended by Vodafone to purchase in 2008. It started over 7 months ago I would receive emails from my host server but when ever I replied or sent an email from the Iphone it went into Cyber Space. It took a little while before I realised my emails were not being received. I am self employed and therefore rely heavily on what package Vodafone sales team sold to me. Vodafone firstly told me that it was my problem as no one else was experiencing these types of problems and I must have done something to cause this issue. After further waiting on the phone with Vodafone customer service representitives and being told it was not Vodafone but my host company problem, I then spent many hours with my host company trying to assist me without success. Vodafone finally admitted their fault, it was a major spam problem they had experienced causing the problem. The rep told me they were working on it and should not take to long before going back to normal. After waiting a few more weeks I went through the same old Vodafone frustrating contact process (hours and days on hold)and was told to use an alternative website to reply to my emails. This worked for about a 3 days then I started having the same problems again with their recommendations!! Please note, I have always paid my bill on time during this whole frustrating ordeal. All of my calls were naturally recorded by Vodafone, and all correspondence updated on my account, this showed a conversation I had with them stating they would contact me when this problem was rectified before the next billing cycle but they would inform me as their top international tech team were being flown into Australia to fix it. During Christmas they barred my out going calls, I was interstate on holidays and sat on the phone for 6 hours over 2 days trying to talk to someone from Vodafone. Finally spoke to a rep who understood my frustration and returned my phone to operational status as he was over the constant failure of Vodafone. Minor compensation has been offered along the way in the form of a $25 reduction in my bill!! I have not mentioned many other occassions I have been on the phone to Vodafone as this message would be longer then the Harry Potter novel. I spoke to a tech just recently who now said the problem only effects the Iphone so I should look at getting a Blackberry, when I mentioned considering it was Vodafone who told me to purchase 6 Iphones originally what could they offer given the inconvenience, his answer was "nothing as it is your choice". Ps my outgoing emails are still not operational even with all of their recommendations.


(Personal Details removed)
1 Feb 2011 08:40:44 AM: Richard I have had to removed your personal details.

Vodafail.com Moderation Team