Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1505 Someone from NSW thinks vodafone is All Whisters, No Talk As Their Is No Reception at 24 Dec 2010 02:48:41 PM
This site is great, but vodafone has merely appologised and nothing has in fact been done to imrpove the service?
Nice idea though
Nice idea though
24 Dec 2010 04:20:57 PM: Vodafone is actually making substantial investments in its network to improve its performance. Many news papers have been reporting this already. Please read around first.
24 Dec 2010 04:29:41 PM: Above poster, Vodafone have been all talk no action? Its all good saying they are making investments but is there any real evidence of this todate? Nope....
24 Dec 2010 04:37:04 PM: Of course not... If you made an announcement that you were spending $500 million in improving the network yesterday do you expect that you can finish all the necessary infrastructure tomorrow (or within a months time)? All staff know the amount of hard work and progress the company is trying to make through internal bulletins that have been distributed every week updating us.
24 Dec 2010 05:31:16 PM: and i take it YOU are an employee? why dont u make a we love vodafone site and leave this one to us who are treated like shit
24 Dec 2010 07:13:39 PM: Yes... I am an employee. I love how its changed from a talk about the facts (i.e. the network) to a personal attack on myself now. Yes, I admit our network isn't perfect, and there are some things that I'm not a real fan of in the company but at least I'm stating the facts. I empathize that some customers may not feel like they are treated well, but this isn't the case for a majority of customers. There are so many Vodafone employees who really go the bounds to deliver great customer service.
24 Dec 2010 10:43:02 PM: There are so many Vodafone employees who really go the bounds to deliver great customer service..............and that great customer service is what exactly???? I really would like to know.
27 Dec 2010 07:34:38 AM: you cant blame the worker obviously, its not at his level to do anything, as its a total network problem, the local guy that answers the phone cant do sh!t about it and should just say. I believe they would try to do whatever they can,and try all day to do it, but to just tell you they cant fix anything, they wouldnt have a job tomorrow would they, cos they would be sacked. Anything an employee would say here, would be only half the real matter of fact, as is with any employee stating their own workplace.