Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15052 Someone from NSW thinks vodafone is To the point of no return at 1 Feb 2011 01:52:16 PM
Since taking out a 24 month contract, I've experienced data drop out issues, emails working one day and not the next, and the horrendous customer support just makes me cringe when I think about the next 18 months until I'm released from the contract. Their customer support is the biggest time wasters! There's no help their support staff can provide that can't be found on their website. Very frustrating for me to have done my homework, tried all else to no avail, wait at least 30 minutes in the process of being passed around the world, then confronted by a poorly English speaking staff who obviously, is doing the same as what I have done, while I wait.
Numerous calls back and forth, hours and days later, ironically due to poor network coverage while I'm complaing about data drop outs, still no resolution. And when I insist on obtaining a call reference number, asked to speak to their supervisor to escalate my issues, (because clearly they are just wasting my time), to my infuriation, I got hung up on!!!
Numerous calls back and forth, hours and days later, ironically due to poor network coverage while I'm complaing about data drop outs, still no resolution. And when I insist on obtaining a call reference number, asked to speak to their supervisor to escalate my issues, (because clearly they are just wasting my time), to my infuriation, I got hung up on!!!
1 Feb 2011 01:55:22 PM: And if I could kill Lara, I would!