Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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15054 Someone from WA thinks vodafone is Epic at 1 Feb 2011 01:55:48 PM
Been with them for nearly 10 years. Started noticing frequent network coverage dropouts about 6 months ago. Just put up with it. Started taking screenshots in December 2010 whenever I lost service. Now have >60 images documenting lost service since 20 December. That's almost twice per day! Sent two email complaints 18th 20th January. No response. Rang on 27th. On hold for 40 minutes. Was told someone would get back to me within 24-48 hours. Still waiting. Raised complaint to TIO 31st January. Porting to another provider on 2nd Feb irrespective of response as am completely fed up.