Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15064 Someone from QLD thinks vodafone is at 1 Feb 2011 03:27:11 PM
My partner and I both were signed up for a 24 month plan with 3G iPhones on $99/month plans. The problem we both have is that we can only gain reception approximately 10-15 % of the time despite being in a area that is supposed to have coverage not only in our area Pacific Pines but in numerous other Gold Coast locations.
We are at our wits end having made numerous complaints to Vodafone with no success and out of frustration reported the situation to the QLD Telecommunications Ombudsman
We ask a very simple question - How can Vodafone ethically and morally charge good money for a service that is sub-standard to non-existant?
Please tell us how we can join in the current legal class action against this company
Frustrated, Pacific Pines Gold Coast QLD
We are at our wits end having made numerous complaints to Vodafone with no success and out of frustration reported the situation to the QLD Telecommunications Ombudsman
We ask a very simple question - How can Vodafone ethically and morally charge good money for a service that is sub-standard to non-existant?
Please tell us how we can join in the current legal class action against this company
Frustrated, Pacific Pines Gold Coast QLD
Have you seen the How To Complain? tab at the top of the page?
The tab contains all the information you need (including the Class action details) to escalate your issues further.
Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.
Please use the On Hold Again? located at the top of the page to record your experience.
Good luck and let us know how you get on!!!
Vodafail.com Moderation Team