Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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15088 Someone from WA thinks vodafone is Not Enough F's in Fail at 2 Feb 2011 02:17:07 AM
The past 3 months have been getting worse and worse - Until today where I have had no reception at all - unless I turn off 3G and revert to GSM. I am now getting 5-10 calls per week going straight to voicemail without my phone ringing or registering a missed call. Call quality is terrible and I'm finally in the "call dropout" team. Don't bother emailing them a complaint - You won't get a response. I called customer service but they told me the sony vivaz isn't compatible - Well, um... yes it is until now! They then suggested I turn my phone off and on - what experts!! I live in Morley - not exactly outback australia! Searching for a new provider tomorrow. What is the opposite of provider - HA - Vodafone!