26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1509 Someone from Somewhere else thinks vodafone is VirtuallyF*cked at 24 Dec 2010 08:06:38 PM
Went into a VF store this afternoon, stood at the counter, 4 staff behind it, one finalising stitching another sucker up. He left smiling- i wonder when he'll do that again? so, I stood, 4 staff with nothing to do-nothing. A minute later a guy came in and started doing business with the person he had dealt with the previous day, whereupon I piped up and said to him that I had been there before him, and one of the other 3 said they thought I was being attended to. Well, no. That one had been there the whole time before I arrived-so I can't work out how this person could think that.Anyway, I asked my questions, didn't get any useful answers, and mentioned this site- 2 of the sales staff suddenly got excited and indicated as much to each other as to me that they were going to get on it. And they really did not seem like fans of their employer.
26 Dec 2010 01:20:07 AM: Years ago most Coles Myer staff at the customer face to face level were no better, and that's when I knew the problems were further up the food chain. That proved true, and one result was the jailing of someone very high up, and other major legal action involving very senior people. I would rather not describe the history, and current health of the Coles Myer group at all inaccurately- it's not too hard to look it up.
26 Dec 2010 11:28:21 AM: And look at Myer now, they separated from Coles and went back to the traditional way of running things and they have improved their customer service so much! I went in twice over Christmas and I couldn't stand still in the place for longer then 30seconds without having the offer of assistance. Things can change guys, what may be shit now won't always be shit.
26 Dec 2010 03:54:09 PM: I think it's fair to add that it will always be sh!t until Vodafone, like Coles Myer, wonder where all their (customers and) profit went, and change the people up the top, so that positive changes can be implimented throughout the business.I believe Coles Myer had to sell off their jewel, Officceworks, in order to stay in business. It gets more interesting, but off-topic. You may have found that level of attentiveness almost anywhere because retail has been very very slow this Xmas.
27 Dec 2010 11:30:59 AM: Thats what I love about these websites, anyone can say anything whether its true or not. Coles Myer did not sell Officeworks, Wesfarmers bought Coles Myer. Officeworks is still part of that group - and still a crap place to shop in my opinion. Vodaphone is not a 'bricks and mortar' retail type business, so comparing them with Coles Myer is nonsensical. All Telcos are accused of poor customer service, some complaints are deserved but I would hazard a guess that many are made by born whingers!