26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15101 Someone from QLD thinks vodafone is FAIL at 2 Feb 2011 10:04:07 AM
On top of my reception and Browsing issues... now i get text msgs while i am overseas saying they will suspend my account if i do not call them due to high usage as a result of $10/MB roaming data charges!!! which of course i Knew... i get back and ring up to be asked when i was going to pay etc which i responded .. when the bill is due i will pay it by BPAY.. all was ok and they said no problem account wont be suspended... WELL GUESS WHAT ??? It was suspended this morning!!!

Not only to me but also my father !! This is a joke !!... both our accounts are up to date but got suspended because we "spent" to much .. FAIL again !!
2 Feb 2011 01:35:08 PM: Huh?

That is really strange!

If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.

Good luck and let us know how you get on!

Vodafail.com Moderation Team