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Adam Brimo
Share Your Pain
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15103 Someone from WA thinks vodafone is Coverage at 2 Feb 2011 10:30:03 AM
I purchased a phone on the 29 plan for my 13 year old daughter so that I can contact her after school when she's travelling home. The whole purpose of the phone is to ensure my daughter's security between home and school.
Yesterday was the first day of school and the first time my daughter has caught the bus on her own. The arrangement was for my mother to pick her up from the last bus stop in Beechboro WA (an inner city suburb!). About half an hour after the expected arrival time I received a phone call from my mum who was extremely worried about the fact that my duaghter had not contacted her. I tried to call my daughter 11 times and did not get through, instead I was diverted to her voice mail. When she finally did answer the phone (in tears) she said that she couldn't call anyone or receive any calls because she didn't have a signal...............on a main road in suburban Perth! Vodafone is crap!
Yesterday was the first day of school and the first time my daughter has caught the bus on her own. The arrangement was for my mother to pick her up from the last bus stop in Beechboro WA (an inner city suburb!). About half an hour after the expected arrival time I received a phone call from my mum who was extremely worried about the fact that my duaghter had not contacted her. I tried to call my daughter 11 times and did not get through, instead I was diverted to her voice mail. When she finally did answer the phone (in tears) she said that she couldn't call anyone or receive any calls because she didn't have a signal...............on a main road in suburban Perth! Vodafone is crap!
First off ensure the safety of your daughter, get another sim card from a different provider..........one that works.
Next contact Vodafone on 1555 to explain the issue (take a packed lunch and plenty of water).
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Vodafail.com Moderation Team
I went for a drive and along Walter Rd East i can get a reception,, go north of that road it is not rhre.
Spent 2 hours on the phone this morning to find out what they willdo to fix the solutaion answer was turn phone and then on again...
i dont know what we are supposed to be paying for,was told it would be 5 days before they would have someone to look into it
Not happy at all