Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15105 Someone from NSW thinks vodafone is disgusted at 2 Feb 2011 10:44:37 AM
Vodaphone increasingly getting worse in my area, now have to stand in the middle of the street to make a call when at home, just another thing to add to the list of problems.. Contacted the "Customer Care" service to complain, was on hold for 45 min before I got to speak to somebody, after explaining my problems was told that I have very good service coverage in my area. If this is their idea of good coverage I would hate to see it if it was bad. After further discussions with the person, who was obviously not listening to a word I was saying as I was asked the same series of questions on a number of occasions, I became rather infuriated and either my phone cut out on me, again, or I was hung up on. Either way am totally disgusted with the so called service I have been provided.
Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.
Please use the On Hold Again? located at the top of the page to record your experience.
If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.
Good luck and let us know how you get on!
Vodafail.com Moderation Team