26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15123 Someone from SA thinks vodafone is Super Fail at 2 Feb 2011 05:01:27 PM
I have just finished my contract with 3 and want to cancel it already but nobody seems to answer my call. I was waiting for 30 minutes already when my workmate informed me about Vodafail (you see I was overseas for 3 months so wasn't really aware of this happening). Also, i have got another account this time with Vodafone itself which I will be retaining. Got no option cos I am just 6 months into the contract
2 Feb 2011 10:44:20 PM: Unfortunately it seems like 3 has downgraded their Call Centre to prepare for the Vodafone take over. Visit a store and they should be able to call through for you on their Retail Support line (a lot quicker) and you can then cancel it. They'll need your voice recorded cancelling it so you do need to speak to the call centre.

Though if you want to keep your 3 number, you shouldn't cancel the service. Just go to the provider you want to join, and they will cancel your 3 account for you and port the number over.