Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15129 Someone from WA thinks vodafone is Had me listed as bad credit for over 18 months at 2 Feb 2011 05:24:33 PM
I racked up a bill of nearly $4000 by using my phone to surf the net over 6 months. I was paying the bill off at $150 a week when they barred my phone, so I went prepaid and continued to pay the debt off. The last payment was made on the 21/04/2009 and Vodf@#kwits confirmed that the debt had been paid. I then had to fight them for 2 months to get a refund on an overpayment that I had made and only got it when I threatened to send them a bell for my wasted time of $1500 as while was talking to them, my truck was off the road. I got the refund in June.
Yesterday I applied for a car loan and was told that I was not able to get it as I still had an unpaid bill with Vodaf@#kwits on my credit report. I then called them up and asked what was going on and they said I still owed them $27.41. And that was after 30 minutes of getting the run around from them. I told the indian twat that it had been paid in full over 18 months ago and he kept telling me I owed them money. It was only after I told him I had written confirmation that I had paid it out that he dropped the extra charges. He then hung up on me. This morning I called the debt collector and they confirmed that the debt had been paid out. They couldn't have been more helpful. Vodaf@#kwits on the other hand, after 45 minutes and being hung up on twice, accepted that they were in the wrong and agreed to send out a letter of confirmation as well as an email copy. I will see if they honor their commitment to change the default on my credit report, but if they don't, the TIO will be called.
Yesterday I applied for a car loan and was told that I was not able to get it as I still had an unpaid bill with Vodaf@#kwits on my credit report. I then called them up and asked what was going on and they said I still owed them $27.41. And that was after 30 minutes of getting the run around from them. I told the indian twat that it had been paid in full over 18 months ago and he kept telling me I owed them money. It was only after I told him I had written confirmation that I had paid it out that he dropped the extra charges. He then hung up on me. This morning I called the debt collector and they confirmed that the debt had been paid out. They couldn't have been more helpful. Vodaf@#kwits on the other hand, after 45 minutes and being hung up on twice, accepted that they were in the wrong and agreed to send out a letter of confirmation as well as an email copy. I will see if they honor their commitment to change the default on my credit report, but if they don't, the TIO will be called.