Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15139 Someone from VIC thinks vodafone is Completely unreliable! at 2 Feb 2011 09:44:32 PM
My previous post - 2705 Someone from VIC thinks vodafone is Completely Unacceptable Network Reliability at 27 Dec 2010 04:05:25 PM
After getting no where with 'customer service' I logged a fault 2 weeks ago and was advised that I would receive a call back within 5 days. It took me almost one hour to get through to a rep and I was continually transferred between departments. To my surprise, I received an sms to advise my issue was being investigated. Guess what? I never received a call back! So I attempted to isolate the issue and correct myself!
My Blackberry Torch continually drops out and doesn't receive sms, notifications and emails! Being an experienced BB user, I wiped the handset and located a newer Voda AU firmware. This reduced the amount of crashes, but did not fix the network and data connectivity issues.
I called Voda last night and got through after 1.5 hours... and the IVR has to be the most annoying ever! The consultant advised that my issue was 'closed' as no issues with network identified. I was offered 2 months credit as a gesture of good will. NO apology or explanation as to why no call back was performed... Nor was I advised if and when the issue would be corrected... great customer service - no acceptance of liability and no resolution in sight!
I had to listen to all the generic 'trouble shooting' which I quickly put an end too by advising I am not a simpleton and performed the necessary steps to isolate the issue. I have 2 other Blackberries on alternate networks and they work fine... even my 3 USIM works in Voda's Torch!
My call with Voda ended with the consultant indirectly advising that if issues continue that steps could be taken to break the contract due to Voda' inadequate service!
Should I contact the TIO to have the contract voided as Voda clearly cannot honour their contractual obligation? I work in dispute resolution and know that it would be deemed fair and reasonable to make such a request.
After getting no where with 'customer service' I logged a fault 2 weeks ago and was advised that I would receive a call back within 5 days. It took me almost one hour to get through to a rep and I was continually transferred between departments. To my surprise, I received an sms to advise my issue was being investigated. Guess what? I never received a call back! So I attempted to isolate the issue and correct myself!
My Blackberry Torch continually drops out and doesn't receive sms, notifications and emails! Being an experienced BB user, I wiped the handset and located a newer Voda AU firmware. This reduced the amount of crashes, but did not fix the network and data connectivity issues.
I called Voda last night and got through after 1.5 hours... and the IVR has to be the most annoying ever! The consultant advised that my issue was 'closed' as no issues with network identified. I was offered 2 months credit as a gesture of good will. NO apology or explanation as to why no call back was performed... Nor was I advised if and when the issue would be corrected... great customer service - no acceptance of liability and no resolution in sight!
I had to listen to all the generic 'trouble shooting' which I quickly put an end too by advising I am not a simpleton and performed the necessary steps to isolate the issue. I have 2 other Blackberries on alternate networks and they work fine... even my 3 USIM works in Voda's Torch!
My call with Voda ended with the consultant indirectly advising that if issues continue that steps could be taken to break the contract due to Voda' inadequate service!
Should I contact the TIO to have the contract voided as Voda clearly cannot honour their contractual obligation? I work in dispute resolution and know that it would be deemed fair and reasonable to make such a request.
All the best!
Vodafail.com Moderation Team