26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15140 Someone from WA thinks vodafone is at 2 Feb 2011 09:58:03 PM
I've been a vodaphone customer for four months and have had nothing but problems with my service.
At first it was mostly drop out's or stuttery conversation when I was on a call. Then it was not being able to access the internet to use my gps which was annoying to say the least. I also found I was unable to send picture messages with any consistency, but I soldered on figuring it was just a glitch and would be fixed.
Then I started to get the prerecorded message ...To access your voice mail press Blah blah whenever I used my phone to ring someone and they failed to pick up, even when that person was standing right next to me and their phone was on.
When my partner complained that I wasn't answering my phone, even though it was right next to me (it never even registered the call) I decided I'd had enough so I rang and complained.
They had me do a manual reset which I thought had fixed the voicemail recording problem ( I don't even have voicemail) and told me they would investigate my coverage complaints and I left it at that.
Then last night (a week after my complaint)things got even worse.
I have been unable to ring my teenage children s phone as it tells me I have no network service or just goes straight to the message (if it does ring) that to access voicemail press blah blah or it doesn't ring at all and tells me the person I'm calling can't be reached, again even when the person I'm calling it standing right next to me.
So I rang them, only to be told that they had not loaded a ticket (their term) at my last complaint and that they would do it now but it would take five days to check. They then, after getting me to reload my network and it saying I had no service, checked and claimed that I was not in one of the sparse coverage areas that have been having "difficulties" and that their service would soon improve. I was not impressed and asked that they cancel my contract as I and my daughter have health issues and I need my mobile to be working.
So they tried to get me to pay out the contract of over a thousand dollars, I was furious and told them so, they then agreed to let me out of the contract but demanded my handset back and since I've paid four months worth of their cap for a service that has been erratic at it's best I declined.
Next offer was that I could keep the hand set but at a price I found more than unreasonable considering the trouble they have put me through. not far off what they tried to get me for with the contract.
I have decided to take this further and I'm urging anyone else out there that is having these problems to do the same.
Ps the other thing that really bugs me is, if it's a capped service that they are advertising at a set price, why the hell have I been getting an additional six dollars charged in gst on top of it?
Makes you wish you had shares hey!