26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15148 Someone from VIC thinks vodafone is constant delays... at 3 Feb 2011 06:59:41 AM
I am so sick and freaking tired of the time it takes for calls to be connected, voicemails to come through and data to download I could SCREAM!!!! a month ago things were average. but since then my husband & I have both noticed a sharp decline in all of the above. at times, I'm tempted to throw my phone against the wall in frustration. I have 6 more months with the incompetant company - and am counting the days until I can tell them where they can shove their poor coverage & service. problem is, is anyone any better??? I've had poor experience with optus (and virgin who use their lines from my understanding) and we all know of telstra's terrible reputation. where does that leave us??? it's down right apalling that australia has such shocking service. I had better coverage & service for a fraction of the price when I lived in indonesia - and they're a 'third world country'!!!! Vodafone - you should be rightfully ashamed of yourselves & my sincere hope it people leave you en masse seeing you are aware of these problems and are doing NOTHING about it yet still signing up more & more poor bastard with false promise. shame, shame, shame...
3 Feb 2011 11:49:12 AM: Complain to TIO, I had 6 months to go on my contract as well. Vodafone released me without any fees one day after they got my TIO complaint referred to them. Good luck.