Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15161 Someone from WA thinks vodafone is EPIC FAIL but finally over! at 3 Feb 2011 10:16:16 AM
I finally had success with breaking both mine and my partners contracts after 3 months of complaining around 3 times a week. They ended up running a coverage test in my area and it appears we are in a low service area (clearly) and we were able to get our plans cancelled, with no charge provided the phones are returned. I think I had called around 40 times and my partner maybe 10 times, sent around 20 emails and was on hold for hours and hours but with some persistence I managed to sort it out. I find the cancellation team were totally useless and the tech support were much more helpful. Even once I managaed to get my contract cancelled they did not want to cancel my partners since the coverage test was done on my account however we live at the same address! After 4 calls in the past 12 hours I got it sorted, FINALLY!. The main thing is, don't give up! Just keep calling and calling. Postcocde is 6167 which is a low service area as advised from Vodafone. Offered me 6 months half price contract to stay also.... I declined! Telstra here we come =) Goodluck!
3 Feb 2011 11:15:33 AM: This is great news for you - really glad you finally got it sorted. Your comment "The main thing is, don't give up!" is uplifting and encouraging, but really... it's 2011! Even the banks have (mostly) re-learned the art of customer service and the importance of keeping customers happy. Why should we need to keep trying and trying to get a fair deal? Should it really be this hard??
4 Feb 2011 08:40:30 AM: No it shouldn't and really their customer service was a whole other lot of complaints I had. However, they make it difficult to avoid people trying. They don't want to lose more customers so they make the process so long winded and frustrating so people give up. I doubt their will be much improvement on the customer service side of things any time soon so I would rather be persistant now so I can get out as soon as I can. There is no secret Vodafone lacks customer service skills but the amount of problems they have at the moment suggests actually getting their service to work at all is the priority =) Once (if?) they have that sorted they may move to tackling their customer service issues. This is why I suggest not giving up because your just going to be stuck with them.