26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15170 Someone from WA thinks vodafone is Crap coverage Crap Service at 3 Feb 2011 02:10:15 PM
After my first experience with poor coverage by the Vodafone claimed network, I tested the coverage further by travelling through Morley, Beechboro and Ballajura attempting to make phone calls at various locations. In 10 out of 12 attempts the phone did not have any reception! When it did have reception it was near major shopping centres........obviously they have a tower at these locations or the signal bounces off the large glass windows at these shopping centres (Ha ha). Once I completed this test I sent an email to Vodafone advising of the poor coverage and my intent to retunr the phone and have the contract terminated. In response they sent me a generic email providing information about the 2G Network and their areas of cliamed network coverage, they didn't go anywhere near responding to my request regarding the contract. VODACRAP!!
4 Feb 2011 02:15:43 AM: Yeah I have given up. Your story mirrors mine! I finally received a reply to my emailed complaint and their generic response to all this was - get ready : please forward your query or complaint (there's the proof of generic - definitely not a query!) to network.feedback@vodafone.com.au. Now call me old fashioned - But shouldn't the vodafone staff pass this on for me internally? Is that not how help desks are run?All they had to do was click forward to. Insane