Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15171 Someone from QLD thinks vodafone is ROBBING BANDITS at 3 Feb 2011 02:10:45 PM
I see there have been other poor suckers who have had similar problems. How is it that in our over governed & over legislated country Vodafail can get away with mass advertising products they cannot possibly supply & take customers' funds based on contracts they clearly cannot comply with? Why aren't our brave police guardians of law & order arresting these criminals for fraud?
Absolutely refused to send me any documentation that Vodafail would not be billing me again or that they had canceled my deal with them. Just kept telling me that she had checked all the possible departments of the company & all of them showed I was no longer a customer & that my credit card details had been erased.
Of course I should believe all this right? Who would doubt the verbal assurance of a Vodafone employee? Finally she agreed the best she could do would be to send me a text to say they no longer would be charging me!
It only took one 5 minute phone call for these people to get their hooks into me to bleed my credit card dry for a non-existent "service" & then 5 weeks of phone calls, hanging in queues & a complaint to the TIO to cancel the agreement.
I will wait & see if this is really the end of the saga. Not that I don't trust them!
I have been stitched up by one of thier filthy resellers
My Ulimited $45 plan costs me $700 plus a month ??
Thier response by email is a pack of lies from the reseller
and blatant admissions proving my complaint
Saying I hope this disolves your issues , Absolute nonsence !!
Does anyone have a direct contact for some people in VODAPHONE in Australia who has any sence of customer service and responsibility.
my email is lubbs@bigpond.com I have nothing to hide