Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15181 Someone from QLD thinks vodafone is dissapointing at 3 Feb 2011 05:47:56 PM
After only being on a contract for less than 5 months, my phone suddenly have problems charging. As I am paying for insurance as well I expected a better solution to this. Instead I was told that it would take about a week to get my phone fixed and that they would give me a loan phone. the loan phone they wanted to give me is nothing compared to my phone, very ordinary (might as well get a cheapie phone). The reason I went on a contract in the first place was to get the extras with the phone ie internet, maps and such. They should either give me a similar loan phone or give me a new phone all together. It's not fair and wrong to charge people for services that they are not getting. Get your act together Vodafone. A warranty is a warranty. If the product you are selling is broken you should replace it right away or give better service to get it fixed. Instead I have to go to two Vodafone stores who are of no help. Shame on you Vodafone.