Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15182 Someone from QLD thinks vodafone is No Network coverageAgain at 3 Feb 2011 05:54:06 PM
Ok just posted b4, then finally got through to vodafone..this is how it went
Hello this is Keten, please what is your number...etc (time 6.04pm) after being on hold and asking to be called back (17minutes later)asked what is your problem, no network since 5.30 yesterday..neither has my son, who has a phone for safety walking from his school to my work..and im really angry.As this has happen more than is acceptable..What is my mobile number...where do i live Goldcoast, where, Goldcoast, can't find it, ok try Surfers Paradise, wait...what is suburb..told him...what is street...told him (time 6.12pm) still trying to find place...waiting waiting, comes back and says don't know why you have no network...on hold again...comes back says take battery out of phone wait 1 minute...turn back on...do this and finally coverage back...I ask why did this happen again...VodaFone has been updating and refreshing their network, and it freezes, so this what happens. (sorry about that)...
Well then I would like a credit for being witout service for 24hrs,yet I will still get charged. Ok can give me a credit to my account for $10. right I have that....um problem trying to do that put on hold(6.23pm) wait 6.28pm um having problem crediting your account...put on hold...comes back (6.35) ok have credit account, ok well my sons phone is doing what mine is no coverage etc...take battery out...do the whole thing...I get it going, right I would like to be credited for his account please...yes i have done this. no you dont have his number...i havent told you...yes I gave you credit $10, $5 for each account but put on my account...NO thats not what i wanted...$10 on mine and $10 on his. NO CHANCE!!!! and so i said well will this happen again...apparently so but was told..i know what to do NOW!!! MMMM gotta love vodafone SERVICE. Oh and apparently I was on hold so long 'cos his computer froze trying to credit my account!!!!!
Hello this is Keten, please what is your number...etc (time 6.04pm) after being on hold and asking to be called back (17minutes later)asked what is your problem, no network since 5.30 yesterday..neither has my son, who has a phone for safety walking from his school to my work..and im really angry.As this has happen more than is acceptable..What is my mobile number...where do i live Goldcoast, where, Goldcoast, can't find it, ok try Surfers Paradise, wait...what is suburb..told him...what is street...told him (time 6.12pm) still trying to find place...waiting waiting, comes back and says don't know why you have no network...on hold again...comes back says take battery out of phone wait 1 minute...turn back on...do this and finally coverage back...I ask why did this happen again...VodaFone has been updating and refreshing their network, and it freezes, so this what happens. (sorry about that)...
Well then I would like a credit for being witout service for 24hrs,yet I will still get charged. Ok can give me a credit to my account for $10. right I have that....um problem trying to do that put on hold(6.23pm) wait 6.28pm um having problem crediting your account...put on hold...comes back (6.35) ok have credit account, ok well my sons phone is doing what mine is no coverage etc...take battery out...do the whole thing...I get it going, right I would like to be credited for his account please...yes i have done this. no you dont have his number...i havent told you...yes I gave you credit $10, $5 for each account but put on my account...NO thats not what i wanted...$10 on mine and $10 on his. NO CHANCE!!!! and so i said well will this happen again...apparently so but was told..i know what to do NOW!!! MMMM gotta love vodafone SERVICE. Oh and apparently I was on hold so long 'cos his computer froze trying to credit my account!!!!!