Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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15185 Someone from SA thinks vodafone is Very at 3 Feb 2011 06:33:13 PM
We have Vodafone wireless internet (well we thought we did), but we almost always have trouble getting a connection. The service is off sometimes for days & when it is working it just drops out. We are told that we may not be in a good coverage area, yet when we were with the 3 network & couldn't get coverage we were told that we would have no problem getting coverage for our area from Vodafone. We therefore changed servers only to find that we now have a much more inferior service. If we get the internet at all it is slow, painfully slow, or drops out completely, or we just cannot connect. I have been with Vodafone for 2 months & in that time I have been back to their stores or called them (sorry, called their number without actually making contact with a real person) about 6 times. Always the store staff tell us to call the phone number as they can't help. It appears that no one can help but they are completely at ease taking our money each month without doing anything about fixing very obvious problems. I don't understand why the consumer advocacy groups don't call for Vodafone to be prevented from selling their service (or lack thereof) until they can rectifiy the problems. Because what they are currently doing must surely be considered "False Advertising". They are clearly unable to provide customers with the service they are falsley taking money for.