Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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15186 Someone from QLD thinks vodafone is very very much at 3 Feb 2011 06:56:52 PM
Been double charged for top up that was put through twice on my bank card (but only once the amount of time credits allocated - strange how it's never the other way round?). Tried to call them to rectify more than a week ago. Had a rude guy on the line whom I couldn't understand, and after a 25 minute painful process where he clearly kept reminding me the mistake must certainly be my fault, my issue could not be resolved as "the line dropped". Tried again today after I got over my lack of will to call them... and waited 55.57 min with the little music on speakerphone cause "they are flat out..." (...should I now care that there isn't enough staff at busiest times???). At 55.58, they just cut me out... must have an automatic trigger to ensure ridiculously long waiting times are not recorded.