Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15195 Someone from QLD thinks vodafone is billing problems extremely fail at 4 Feb 2011 09:14:13 AM
A so-called overdue bill of $80.63 when i didn't get the first bill. Usually send it via sms for small amounts per month (i don't use this particular phone that much) and so put myself in credit of $40.00. The ocassional sms here and there over a few years and then bam...you're overdue! No sms like the past.
I was told because i didn't change my address when the bill was sent that that was the reason why i didn't receive it. My mail at that stage was being redirected by Australia Post!!! And, in that time had tried to change my address details at one of their shops, yet they have limited staff to suit the demands of the customer so the line was long and wasn't moving in a hurry. And when i tried to contact them by phone i waited for over 30 mins in my otherwise precious time and couldn't hold on any longer...my baby was hungry!!!
In essence, I paid them $95.00 so I am in credit slightly. All i know is that you do not treat a valued customer who pays her bills on time in the demeanor that they did...and I can assure you that the credit for that phone will not be utilised because i will be taking my business else where and when my contract runs out for my iphone they can stick that service where the sun doesn't shine.
Not happy Jan
I was told because i didn't change my address when the bill was sent that that was the reason why i didn't receive it. My mail at that stage was being redirected by Australia Post!!! And, in that time had tried to change my address details at one of their shops, yet they have limited staff to suit the demands of the customer so the line was long and wasn't moving in a hurry. And when i tried to contact them by phone i waited for over 30 mins in my otherwise precious time and couldn't hold on any longer...my baby was hungry!!!
In essence, I paid them $95.00 so I am in credit slightly. All i know is that you do not treat a valued customer who pays her bills on time in the demeanor that they did...and I can assure you that the credit for that phone will not be utilised because i will be taking my business else where and when my contract runs out for my iphone they can stick that service where the sun doesn't shine.
Not happy Jan