Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15200 Someone from NSW thinks vodafone is PRETTY BAD at 4 Feb 2011 10:59:59 AM
So my problem is this: I HAVE to stay with Vodafone whether I like it or not, if I want to be able to stay in contact with my brother who lives in Estonia (northern Europe). Because Vodafone was originally a European company, it's the only Australian provider that has a bilateral agreement with my brother's telco in Estonia. In short, that means that it's the only Australian provider with whom I'm practically guaranteed that my text messages will reach the other end and that I'll receive the responses. I've tested the theory with Teltra, Optus and Virgin and different points over the last ten years and it seems to be true. With all three providers, either my brother didn't receive our texts from Australia, or we didn't receive his, or both. So bottom line for me is, if I want to be able to stay in text contact with my brother on the other side of the world, I HAVE to stay with Vodafail. That kinda sucks a bit.
4 Feb 2011 11:24:57 AM: Get a cheap handset + month to month plan for sms to your brother and get another number for everything else, that way you can have both.