Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15210 Someone from ACT thinks vodafone is Useless and cruel at 4 Feb 2011 01:35:17 PM
After weeks of issues with my vodafone modem (which are still not resolved) I am now experienceing issues with service to my mobile. I have spoken with so many people in the vodafone call centre I reckon I could tell you who I am speaking to before they say their name.
I had decent coverage on my mobile up until December 2010 but more recently I have issues with phone service in my office (in the CBD)as soon as it hits midday. I swear to you, I can make and recieve calls up until midday.
The thing that gets me the most is that Vodafone are saying it is an issue with my handset - what the? It works in the morning!!! The other frustrating thing is that when I try to call it from my office phone, it doesn't even go to my voicemail. It either has an engaged signal or says that the area you are trying to call is out of service - Vodafone swear to me that there are no network outages in the Canberra CBD at the moment - I beg to differ! I know 3 other people in the building who are experiencing the same thing and are with Vodafone.
I am awaiting a call about a job and also news about my ill Grandmother. Vodafone - you are just plain cruel. You should not even be allowed to operate as a company. You lie to new customers whilst cheating the ones who you have firmly in your grasp.
I had decent coverage on my mobile up until December 2010 but more recently I have issues with phone service in my office (in the CBD)as soon as it hits midday. I swear to you, I can make and recieve calls up until midday.
The thing that gets me the most is that Vodafone are saying it is an issue with my handset - what the? It works in the morning!!! The other frustrating thing is that when I try to call it from my office phone, it doesn't even go to my voicemail. It either has an engaged signal or says that the area you are trying to call is out of service - Vodafone swear to me that there are no network outages in the Canberra CBD at the moment - I beg to differ! I know 3 other people in the building who are experiencing the same thing and are with Vodafone.
I am awaiting a call about a job and also news about my ill Grandmother. Vodafone - you are just plain cruel. You should not even be allowed to operate as a company. You lie to new customers whilst cheating the ones who you have firmly in your grasp.
4 Feb 2011 03:45:52 PM: I feel your pain. I live in NSW and same thing - have had decent service in the suburb I live in for nearly 2 years up until around July 2010. And, problem with service - especially - data, only ever occurred at the weekend, ie: like clockwork, I'd loose data service from midnight Friday until midday Monday. I was told various things by Vodafone's tech support ranging from problem was with my handset (iPhone) to they can't see any issues with their network. I seriously thought I was going to have a nervous breakdown at one stage because I heavily rely on my mobile and email for work. There was one weekend when I missed responding to a number of urgent emails from my boss. What I couldn't seem to get through to the customer service / tech help people was that my partner is also with Vodafone and was experiencing the same issues (but couldn't be bothered ringing Vodafone) so it wasn't my handset that was the problem. I had threatened them a number of times that I'd go to the Telecommunications Ombudsman... maybe I will really do that.