Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15213 Someone from NSW thinks vodafone is at 4 Feb 2011 03:07:13 PM
Since July 2010, I have experienced everything from no data coverage in my suburb at the weekends to call dropouts, delayed text and voice messages. I have spent up to 2 hours on Saturdays and even working hours (almost every 3-4 weeks since) trying to explain the problems as they occur to Vodafone customer service teams. My company-issue mobile, my personal mobile, my iPad and mobile broadband are all with Vodafone. In fact, in early December, the security alarm system in our premises was triggered at 1am but the security company was unable to get through on my mobile - and - I didn't receive their voice message until 12noon. Surprisingly - and - fingers crossed, my issues seems to have improved since all the publicity about Vodafail.
Although, an incident that occurred this week has prompted me to post this.
My boss is who is also a Vodafone customer is currently overseas. He travels overseas on a monthly basis. This week, he received a text from Vodafone advising they have suspended his service. Account is up to date, ie: no outstanding invoices. When I enquired as to why service was suspended, I was told that there was an UNBILLED roaming charge amount of $3,000+ incurred in the current cycle and that this amount had to be paid before service would be re-activated. Notwithstanding the fact that my boss has been a long standing Vodafone customer, frequently incurs up to $6,000 in roaming charges AND account is always paid in full when due.
Although, an incident that occurred this week has prompted me to post this.
My boss is who is also a Vodafone customer is currently overseas. He travels overseas on a monthly basis. This week, he received a text from Vodafone advising they have suspended his service. Account is up to date, ie: no outstanding invoices. When I enquired as to why service was suspended, I was told that there was an UNBILLED roaming charge amount of $3,000+ incurred in the current cycle and that this amount had to be paid before service would be re-activated. Notwithstanding the fact that my boss has been a long standing Vodafone customer, frequently incurs up to $6,000 in roaming charges AND account is always paid in full when due.