Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15227 Someone from NSW thinks vodafone is Sick of this !! at 4 Feb 2011 06:46:57 PM
I am going to go crazy !!! I tried to use my phone for work purposes last week as I'n emergency services I tried to make one call 12 times did not ring once ! I nearly through the damn thing on tar road!! I rang vodafone following day I was told to try the crap with settings I'n my phone which did absolutely nothing and they obviously know that . I again rang today after being on hold 45 mins finally got through I was put on hold then hung up on! I got. A call back then they hung up on me again !!!!!! No call back so I rang back a hr later And was told due
To them being real busy they would call me back tonight which they did not do!!! I rang back tech support 810pm which had a recorded message they were closed . I then asked to speak to customer service manager who could not give two hoots!! Said all he can do is get tech support to call me back tomorrow night and that the idiot I spoke to earlier put down that I was able to male calls now !! I went off at him and told him his staff need to stop recording bull&&&& and that I have already made a complaint with ombudsmen. This is a joke!!! I want out now!!
To them being real busy they would call me back tonight which they did not do!!! I rang back tech support 810pm which had a recorded message they were closed . I then asked to speak to customer service manager who could not give two hoots!! Said all he can do is get tech support to call me back tomorrow night and that the idiot I spoke to earlier put down that I was able to male calls now !! I went off at him and told him his staff need to stop recording bull&&&& and that I have already made a complaint with ombudsmen. This is a joke!!! I want out now!!