Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15236 Someone from VIC thinks vodafone is Horrbile at 4 Feb 2011 08:41:05 PM
I'm so very disapointed in vodafone.
Late janurary, I continued making phone calls
and according to 1512, i was within my cap,
and all of a sudden it said i was $35 over my cap,
so of course i immediately stopped texting and
calling people, however my exclusive amount then magically
increase to $89, and now my current bill shows around $120.
today is the 4th of feb, and I've been evry careful with my phone,
havent called any premium numbers or anything of that sort,
but when i just checked my account balance, it says i have $142 dollars remaining out of my $150, but apparently i have a $35 dollar exclusive amount
which really seems impossible. I'm so frustrated and sick of this nonsense, vodafone needs to get back on track, I'm definately calling the TIO and trying to cancel my contract.
Late janurary, I continued making phone calls
and according to 1512, i was within my cap,
and all of a sudden it said i was $35 over my cap,
so of course i immediately stopped texting and
calling people, however my exclusive amount then magically
increase to $89, and now my current bill shows around $120.
today is the 4th of feb, and I've been evry careful with my phone,
havent called any premium numbers or anything of that sort,
but when i just checked my account balance, it says i have $142 dollars remaining out of my $150, but apparently i have a $35 dollar exclusive amount
which really seems impossible. I'm so frustrated and sick of this nonsense, vodafone needs to get back on track, I'm definately calling the TIO and trying to cancel my contract.
5 Feb 2011 03:23:41 PM: wait to get you bill and see what the issue is and then contact a voda store