Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15239 Someone from SA thinks vodafone is Can't access their website at 5 Feb 2011 12:12:04 AM
I am using their Prepaid Mobile Broadband services and I haven't been able to access their website all day. Both Firefox and Internet Explorer web browsers time out while trying to load their pages. I can't even top up my credit online and I dread having to make a phone call tomorrow morning. Interestingly I can access their website through a web proxy but it will not let me log into my account. This isn't the first time it's happened, I remember one Sunday afternoon making a phone call about the same problem and a few minutes later I was able to access their website. I have been with Vodafone for 8 months now and their Prepaid Mobile Broadband service has deteriorated over the last few months, from days of having no Internet access to very slow connections. I have had enough! I no longer have any faith in their service and I will be looking around for a more reliable service provider.
5 Feb 2011 10:49:18 AM: It's lunch time and I still couldn't access their website normally, but I used a different web proxy service which let me access their website and let me log into my account. It's as if Vodafone have blocked me from accessing their website, I have no other issues accessing other websites. I am just so glade I didn't have to waste my time making a phone call today. This will be my last top up voucher. Good riddance!