26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15243 Someone from VIC thinks vodafone is Very inconvenient at 5 Feb 2011 07:19:50 AM
I have already said my own problems on here... but....

..there are many others who, surprisingly, haven't seen this website and won't complain...

My barber didn't respond to my email asking for an appointment for 3 days. When I went in I asked how come it took so long, he said his internet was down. Curious, I asked who is ISP was..... guess who?

My friend couldn't contact her boyfriend at the Australian Open, and so missed 1 hour of the match they went to see because they couldn't find each other. He had no phone reception in the middle of Melbourne. Funny, can you guess who his mobile is with?... She also tried calling his mate, who was with him. She couldn't get through. Guess who he was with?....

I know for a fact that none of these people had even heard of vodafail, piper alderman, or the TIO, despite the media attention and them all being very switched on people.

I'm not faulting this website, or the awareness of my friends, but simply saying there are a LOT of people out there who've been screwed by vodafone who haven't even complained. The 15,000 who've voiced their anger on this site are just the tip of the iceberg.
5 Feb 2011 07:30:34 AM: We are fully aware that the majority of people do not know about this website and nor do they post on online blogs /forums / websites. There is nothing more we can do to promote the site and it has gained more media attention then alot of sites.

This site was created to show those who do browse the web post on blogs / forums / websites that they are not alone. I think 15,000 people are now aware that may not have been aware before this site was made.

Those 15,000 customers represent a huge sample size of Vodafone customers and we can only imagine how large the number of people affected really is.


Vodafail.com Moderation Team
5 Feb 2011 08:47:35 AM: Does that 15,000 include people like me, who "share their experience with vodafone", only to have my posts deleted and my iPhone 4 (which was so effective at posting my day to day activities using the Vodafone network) that you blocked it?

Any way maybe someone will get to read this before you delete is so they know what kind of person you are.

meanwhile as I drove from Brisbane to Campbelltown 1024 km 14 hours I:-

Checked into Foursquare 47 times uploaded 17 photo's

Checkeed into Facebook 18 times and uploaded 9 photo's

Videocalled on Skype for 27 mins

Talked on the phone for 2 hours 35 minutes

Sent 24 SMS and MMS messages

and generally had no issues whatsoever

My iPhone 4 has been IP blocked from posting here DUE TO THE EFFICIENCY OF THE VODAFONE NETWORK at posting from various locations AND I did speedtests which show that Vodafone is easily a match for Telstra , speedwise.

Stick your fingers in your ears like a two year old and yell "I'm not listening" as you no doubt delete this post too

29 Jan 2011 05:27:50 PM: Vodafone Brisbane:-

http://www.speedtest.net/result/1132596912.png

30 Jan 2011 12:25:03 AM: NextG Network in Sydney

http://www.speedtest.net/iphone/67510772.png

14858 Someone from QLD thinks vodafone is Not at all at 28 Jan 2011 08:45:18 PM
I drove from Sydney to Brisbane expecting the worst after all the whining on this site, checked in on Foursquare and Facebook at over 22 locations, engaged in five hors of phone calls, sent MMS and SMS from my iPhone 4 and now I'm posting this using my Vodafone modem from Deception Bay.

No problems at all, I don't know what the fuss is all about.
28 Jan 2011 08:51:47 PM: Welcome to imaginary land. Population, 1.
28 Jan 2011 09:26:28 PM: I suspect a bit of deception, but not much bay
28 Jan 2011 09:34:20 PM: She's right, no problems between Sydney and Brisbane, 14857 Vodafail customers are mistaken
28 Jan 2011 10:37:03 PM: OP did not come via the Gold Coast, that is for sure!!!
28 Jan 2011 11:57:42 PM: Check this, Speedtest:-

http://www.speedtest.net/result/1131457468.png

4.47 Mbps Down, 1.51 Mbps up

Reality, Vodafone Australia Mobile Broadband.
29 Jan 2011 12:00:13 AM: Came up that motorway from Tweed Heads, talking all the way to Brisbane, iPhone 4 linked to Bluetooth, no problems mate, apart from the drivers here.
29 Jan 2011 12:05:20 AM: Have the Vodatrolls been asked by Vodafone to post this sort of stuff here?
http://208.65.21.102/~vodafail/single.php?p=14866
28 Jan 2011 11:40:04 PM: I'm at Deception Bay using my iPhone 4 and USB stick are working fine, see:-

http://www.speedtest.net/result/1131453609.png

29 Jan 2011 01:18:43 AM: It's funny how every bad experience is taken as fact without question or doubt yet whenever anyone claims to have no problems with their vodafone product/service then it has to be vodafone staff or their PR team.
29 Jan 2011 08:18:39 AM: @ 29 Jan 2011 01:18:43 AM

Simple really.............in all reality it normally is.
29 Jan 2011 08:29:21 AM: Nope I'm sick of this pack of whiners, so put up my experiences, as I said I was expecting issues and had none.

So how many posts are from Telstra and Optus employees trying to pick up a few customers?

Here's another speedtest, a bit slower but still good:-

2.70 Mbps Down 1.41 Mbps up.

http://www.speedtest.net/result/1132163703.png

Vodafone Australia mobile broadband.
29 Jan 2011 08:32:10 AM: Another one, the Brisbane test is a bit faster than the Sunshine Coast one:-

3.54 Mbps down, 1.6 Mbps up.

http://www.speedtest.net/result/1132168064.png
29 Jan 2011 01:41:03 PM: Spent a nice morning wandering around this area, uploaded a few photo's to Facebook, checked into Foursquare, made a couple of calls, from my iPhone 4, just dropped in to do another speedtest.

4.26 Mbps down, 1.43 Mbps up.

http://www.speedtest.net/result/1132446001.png

Vodafone works fine.
29 Jan 2011 05:27:50 PM: Here another speedtest:-

5.77 Mbps down, 1.62 Mbps up and a link to prove it

http://www.speedtest.net/result/1132596912.png

Deception Bay Queensland
29 Jan 2011 06:57:17 PM: I'm a Vodafone employee AND a Vodafone customer.

As a customer I've honestly had very few issues. What few issues I've had have been in the last month or two but my service is still very usable.

As an employee I'm happy to see people go to another carrier. I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already. I'm also privy to information about plans that will have the network close to if not equal to Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts. We'll see how long people's memories are when Vodafone not only has the best plans but a great network to back them up.
29 Jan 2011 07:49:43 PM: Bahahahahahahahahaha, Vodafone will never be good as Optus let alone as good as Telstra.

LOL Fail!
29 Jan 2011 08:04:47 PM: "Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts"

To late mate for a lot of people - jam tomorrow and tomorrow never comes - I'm outta here way before then.
29 Jan 2011 08:13:05 PM: Post your speedtest here then, put your money where your mouth is.

Now I'm the other side of Brisbane in Marsden, bit slower down here:-

1.12 Mbps down, 1.09 Mbps up

http://www.speedtest.net/result/1132729267.png

No problems with reception on the drive through Brisbane, iPhone 4, made a couple of calls here and there.

Last time I was with Optus their network used to die, right on the dot of 8 when 'Yes' time would kick in...

"All lines to the area you are calling are busy" it used to take five or six tries to get through, it improved a bit with the olympics but not enough to stop me switching to Vodafone, my bills used to run at $600 a month with Optus now I spend $59.
29 Jan 2011 10:47:56 PM: funny coz i live in Tweed Heads and have had nothing but problems.
29 Jan 2011 10:48:32 PM: how do you do this speed test?
30 Jan 2011 12:11:24 AM: Go here:-

http://speedtest.net/
30 Jan 2011 12:23:43 AM: Bit slow tonight on the NextG network:

http://www.speedtest.net/iphone/76653345.png
30 Jan 2011 12:25:03 AM: NextG Network in Sydney

http://www.speedtest.net/iphone/67510772.png
30 Jan 2011 02:34:18 AM: back to deception bay, prepaid $100 ($90 at Woolworths) 6GB over 6 months

3.47 Mbps Down, 1.54 Mbps up

http://www.speedtest.net/result/1133135648.pn
5 Feb 2011 09:13:30 AM: Hi @10:47:35,

That 15,000 does not include you as the vast majority of your posts have been moderated due to being off topic. To add, we remove any duplicate posts and you have been posting the same thing dozens of times a day for a week now.

More importantly though, your good experiences do not negate the bad experiences of tens of thousands of people on the Vodafone network. While it's great that it is working for you many others are not so lucky.

Vodafail.com Moderation Team
5 Feb 2011 11:10:17 AM: @5 Feb 2011 10:47:35 AM You say "Any way maybe someone will get to read this before you delete is so they know what kind of person you are. "

Now why don't you tell the full story? You were spamming everone's replies with your pointless speedtest crap. You were asked by the moderation team to keep your pointless spam to your thread and your thread alone, but no, you didn't like that. So YOU decided to spam pointless replies for hours on end, of which they were then all removed, including your original post. You then also posted the above pointless message non stop for over a week (hundreds of times) ... Also funny to note that you posted it from a Vodafone Store IP numerous times. So why don't you explain to everyone how you work for vodafone.

Vodafail.com Moderation Team
5 Feb 2011 03:19:31 PM: I am another vodafone customer and travel all over Melbourne and I DO NOT have any problems, I can make calls no drop outs. How any other people on here have made duplicate stories, or went onto someone else's computer and made false claims.
5 Feb 2011 03:21:55 PM: Also the speedtest are not pointless, if you the moderator start abusing people like you just did, proves what sort of a website this is
5 Feb 2011 03:37:34 PM: lol 'abuse' ... There is nothing abusive in his post, it is stating pure fact. The Troll above spammed this site for days on end, Thank god the moderators removed the dribble. Also very interesting to read he was posting from Vodafone store IP's....Sounds just like something you would expect from a Vodafone Staffer.
5 Feb 2011 04:28:03 PM: @ 5 Feb 2011 10:47:35 AM I have seen your multiple ramblings on this website, spamming post after post with the same message over and over again, even in posts not related. Now I read that you were doing it from a Vodafone store, breathtakingly abuse of company time and resources. As a company representative can you tell me if spamming is permitted under the terms and conditions of use for Vodafone?
5 Feb 2011 04:41:00 PM: @10:47:35 - you are an absolute moron to the enth degree. Awesome, you don't have any issues you're lucky then, but that doesn't excuse the fact that thousands of people are having issues with vodafones service. It's fuck-heads like you who made me leave vodafone and go to telstra.
5 Feb 2011 04:45:48 PM: excuse your language you freak. go crawl back down your little hole
5 Feb 2011 04:46:32 PM: I know alot of people on Vodafone and they have no problems
5 Feb 2011 05:31:48 PM: I know alot of people that had nothing but problems with Vodafone, almost all of them are now free of their contracts with Vodafone and the ones that are currently still with them are just waiting for the TIO to close out their cases so they can also be contract free and off to another provider.

If you want to read all the experiences people are having with Vodafone, don't just read here but also check out the Vodafone FB page. The wall and discussion pages there show you there are literally thousands upon thousands of people that are all having similar issues with Vodafone (and that is just the small percentage of people that either know about this site or the vodafone fb page).

It is great you are having no issues, and just as good that you know others that are having no issues. But this site was created so people could share their issues with Vodafone and see they are all very similar and not alone in their experiences with that company.

Vodafail.com Moderation Team
5 Feb 2011 06:58:10 PM: @06:45:48 PM I'll stop using profanities when vodafone stop lying to and cheating their customers. =)
6 Feb 2011 08:27:27 AM: What about the people who have issues with Telstra and optus etc, optus still has dropouts and poor coverage, both companies charge incorrectly on their bills
6 Feb 2011 09:08:01 AM: This site isn't about Telstra or Optus, however if you are having major difficulties with them then maybe you could do something about it and create a site similar to this to see if others are sharing the same pain as you.

The moment I got out of my Vodafone contract I went to Telstra and it has been flawless. Best speed, network, coverage and their customer service craps all over Vodafone's. Have not had a single issue with them. To be honest they are the exact opposite of Vodafone.

Very happy I made the leap!
6 Feb 2011 09:36:06 AM: Two tin cans and a piece of frayed string cut in the middle works better than Vodafone.
6 Feb 2011 12:15:22 PM:
7 Feb 2011 09:07:31 AM: dude no one cares about your stupid speeds. people want coverage right now. you think victorian or qld clients when in a disaster care about speed?
they care about coverage get it trough your thick head.IT AINT MOBILE IF IT AINT MOBILE YOU FOOL
7 Feb 2011 09:10:01 AM: I work for a bank even with netbank code vodafone clients have issues getting sms for security reasons??
7 Feb 2011 09:26:04 AM: I don't have issues from netbank and never had any
7 Feb 2011 04:15:41 PM: I know Telstra's network is better, but I'm not convinced about Telstra's customer service or website, but then again I'm not convinced about Vodafone's either.
7 Feb 2011 09:11:03 PM: wow who is this idiot. wow good for u asshole that u have speeds! horrayyy lets have a party. guess what! OTHER PEOPLE DONT HAVE RECEPTION can u wrap ur little mind around that? ur not the only person on the planet and looks like over 15,000 of us DONT get reception, internet, texts dont send, spend hours on hold. thats just the beginning. grow up and stop posting on here if the mods have banned ur IP loser
9 Feb 2011 11:57:50 AM: gee there are some morons out there. So your phone works ok, does it? hurrah for you. But to suggest that this site is just being done by the same few ppl changing pc's and names is just sheer ignorance.