Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15244 Someone from ACT thinks vodafone is 3 & Vodafail Crap at 5 Feb 2011 07:49:57 AM
I would like to bring to your notice the billing fraud committed by 3 on a daily basis. Since Vodafail bought 3 couple of months ago...3 is going the vodafail way.
I have had two connections from 3. One is a mobile phone service and the other is a mobile broadband service. Last month (24th Jan 2011) I decided to disconnect the mobile broadband phone service. I was charged an extra $119.25 ! They told me that I used extra data. I already have a 6GB limit which I am sure I have not used as I was in the process of moving houses. When I asked for a detailed data usage report they refused to give me. They used planned confusing words such as pro rata billing etc.
Yesterday I received another bill for my mobile phone which is coming up to $93.02. This includes $49 which is the monthly rental. The remainder is $44.02 which they say is from my old disconnected broadband service. They claim that the billing cycle is responsible for this. How come I get charged for the mobile broadband service when I have already disconnected and had been forcefully charged? The disputed amount from January bill is $80. And disputed amount for the February bill is $44.02. So the total bill amount dispute is $124.02.
The provider does not want to give a proper breakup of the data usage of the mobile broadband service where I have incurred an extra $80. And also practises evading tactics using confusing words like pro-rata and billing cycles etc when discussing the disputed amount ($44.02) for the February bill. The call centre gentleman who I spoke to had a name called Sadik and I think is based in India.
I am not new to the mobile phone service bills. This is the first time I have experienced this and only from 3.
Please understand that I am not a opportunist who is taking advantage. I have been cheated and all I ask is Justice to be served.
I have had two connections from 3. One is a mobile phone service and the other is a mobile broadband service. Last month (24th Jan 2011) I decided to disconnect the mobile broadband phone service. I was charged an extra $119.25 ! They told me that I used extra data. I already have a 6GB limit which I am sure I have not used as I was in the process of moving houses. When I asked for a detailed data usage report they refused to give me. They used planned confusing words such as pro rata billing etc.
Yesterday I received another bill for my mobile phone which is coming up to $93.02. This includes $49 which is the monthly rental. The remainder is $44.02 which they say is from my old disconnected broadband service. They claim that the billing cycle is responsible for this. How come I get charged for the mobile broadband service when I have already disconnected and had been forcefully charged? The disputed amount from January bill is $80. And disputed amount for the February bill is $44.02. So the total bill amount dispute is $124.02.
The provider does not want to give a proper breakup of the data usage of the mobile broadband service where I have incurred an extra $80. And also practises evading tactics using confusing words like pro-rata and billing cycles etc when discussing the disputed amount ($44.02) for the February bill. The call centre gentleman who I spoke to had a name called Sadik and I think is based in India.
I am not new to the mobile phone service bills. This is the first time I have experienced this and only from 3.
Please understand that I am not a opportunist who is taking advantage. I have been cheated and all I ask is Justice to be served.
They wouldn't give me that info for "privacy" reasons even though I was paying the bill. I said well if you can't or won't prove to me what I am being charged for I won't pay. I went through the TIO in the end and they were forced to refund the charges. Since they would not agree to provide usage data in future I made them disable data for that phone number telling them they had just ensured they would never earn a sent from all that infrastructure from me.