Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15251 Someone from NSW thinks vodafone is Totally useless at 5 Feb 2011 05:42:01 PM
I have tried unsuccessfully to contact vodafone for 6 weeks via email and telephone, they simply do not call me back. I contacted the tio and they told me to port my 7 numbers out and they would contact them on my behalf. After 14 days still nothing, the tio gave them another 48 hours, more like 100 when you take into consideration the weekend and my investigators sick day. Still nothing! It has now been classified as a level 3 complaint thus costing vodafone in excess of $20k simply in fines! They have to pay up not apply credits on this one and there is now a full blown investigation into their handling of my accounts! To say I am fed up is an understatement! Completely useless and incompetent behavior!! Let's hope the government gets involved and sends them back where they came from!!! Oh did I mention that I'm a Gold Dealer of their services!!! This is disgraceful conduct from a multi national company trading in the lucky country! The CEO has to be sacked immediately! They have also announced it will take from 4-6 months for them to be able to perform again! Are they serious!!!! Joining the dole queue on Monday!