Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15319 Someone from ACT thinks vodafone is Worst than AAPT at 7 Feb 2011 03:50:52 PM
Ordered a mobile broadband in Nov 2010. Yhis was suppose to be a 2year contract at $39/month. Upon arrival of the modem, my laptop registered software problem and the modem would not work. After calling up their technical support numerous times, the best they could do was to tell me to go to the nearest shopfront to get the lastest updated software and download it into my laptop.
The software didn't work; so my problem is stalled. I decided to call them up to have my account terminated and was told that someone would call me back within 72hours to help me with my request. I waited for more than two weeks before I decided to send an email to complain about the return call they promised(that did not happen) and that I have been charged by them for services I could not use and problems they can't solve for me with they software.
Another 2 weeks passed and my complain email was ignored.
So just 2 hours ago, I decided to call them up to request for a cancellation of my account and a refund of the money they have charged me. But they kept offering new deals and new modem for me eventhough my problem was with their software and not with their device. Only this time, I spent more time being put on-hold than talking to someone. The operator kept putting me on hold while she needs to speak with the manager and finally I just told her to put the manager on to speak with me. The final outcome was that either I get a refund and be charged $160 for temination fee or they can waive the termination fee but I don't get my refund.
What a load of rubbish! I'll never deal with them in any way again and I'll tell as many people of how "great" and "fantastic" their services are!
Oh, and the last thing the manager told me was, "And there will be a last direct debit charge on the 15th of this month."
Well, go ahead, I've just called up my back to have their direct debit cancelled.
The software didn't work; so my problem is stalled. I decided to call them up to have my account terminated and was told that someone would call me back within 72hours to help me with my request. I waited for more than two weeks before I decided to send an email to complain about the return call they promised(that did not happen) and that I have been charged by them for services I could not use and problems they can't solve for me with they software.
Another 2 weeks passed and my complain email was ignored.
So just 2 hours ago, I decided to call them up to request for a cancellation of my account and a refund of the money they have charged me. But they kept offering new deals and new modem for me eventhough my problem was with their software and not with their device. Only this time, I spent more time being put on-hold than talking to someone. The operator kept putting me on hold while she needs to speak with the manager and finally I just told her to put the manager on to speak with me. The final outcome was that either I get a refund and be charged $160 for temination fee or they can waive the termination fee but I don't get my refund.
What a load of rubbish! I'll never deal with them in any way again and I'll tell as many people of how "great" and "fantastic" their services are!
Oh, and the last thing the manager told me was, "And there will be a last direct debit charge on the 15th of this month."
Well, go ahead, I've just called up my back to have their direct debit cancelled.