Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15338 Someone from NSW thinks vodafone is aaaaarrrrgggghhhhh at 7 Feb 2011 09:56:46 PM
Called 3 Customer Care, who were experiencing "abnormally high call volumes" (again?!)
I repeated my name and date of birth to six different people.
I got told the obvious ("there shouldn't be a problem with your service").
I followed their instructions to reset my iphone settings (losing my carefully ordered apps into an alphabetical mess, didn't help).
I downloaded and installed new software (didn't help).
... then after TWO HOURS AND NINE MINUTES the guy told me that there was nothing wrong with the network and that it must be my SIM card, i needed to go to a local 3 store, get a new SIM and if it still didn't work, to call him back... because i have nothing better to do with my time.
I repeated my name and date of birth to six different people.
I got told the obvious ("there shouldn't be a problem with your service").
I followed their instructions to reset my iphone settings (losing my carefully ordered apps into an alphabetical mess, didn't help).
I downloaded and installed new software (didn't help).
... then after TWO HOURS AND NINE MINUTES the guy told me that there was nothing wrong with the network and that it must be my SIM card, i needed to go to a local 3 store, get a new SIM and if it still didn't work, to call him back... because i have nothing better to do with my time.
Man, they must be confused way beyond perception. SIM card is just a storage of ones ID and mobile number, nothing more. Once the device gets connected to the network it does not even use the SIM, virtually you can even remove it if the device allows it.
Jeez, day in and day out, we are discovering more ways of ignorance Vodafone can come up with.
Everyone, who reads this, if they ever tell you the problem is in SIM card, simply tell them you're not stupid and if they have nothing else to say then you know your next step...