26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
1536 Someone from ACT thinks vodafone is Painful! at 26 Dec 2010 03:45:42 PM
Been with Vodafone for a year now... last couple of months were a drama with numerous call drop outs, failed internet connections and virtually no consistent service in the ACT. Obviously cant maintain my business on this level of service.

After numerous calls, Ive now been told that I can be released from my contract. Hooray! But there's a catch... they want me to send my iPhone back to them.

If I cancelled my contract and paid the 'cancellation fee', I get to keep the phone. But after 13 months, and despite being told the fee would be waived, they want it back.

Does anyone know if they can do this!!?? Many thanks in advance.
26 Dec 2010 04:15:41 PM: Don't pay it. Stand your ground and threaten to go back to the TIO to escalate. Do not compromise. Vodafone owes you! They have been charging you for a substandard service.
I did this and didn't have to pay a cent for my phone or cancellation.
I'd also recommend signing up for the class action.