Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15369 Someone from QLD thinks vodafone is somebody please help! at 8 Feb 2011 04:05:08 PM
I posted a few days ago, about how Vodafone had agreed to allow me out of my contract with no fees, and I was waiting on their letter which they said would include further details. But after over a week and still not receiving their letter, I decided to call them and ask what the problem was.
As I expected, 35 minutes on the phone, no solution.
Here's the problem, the lady said that it was actually the TIO who was sending me the cancellation letter. Is this true? or is the letter being sent directly from Vodafone?
I was suspicious, because if it really was the TIO sending the letter, then why would Vodafone send me a text message stating a letter was to follow with further details?
After 35 minutes on the phone, the woman said she had left my contact details with the TIO, and they should contact me within two days. Anyone been through this?? is it Vodafones responsibility? or the TIO?
As I expected, 35 minutes on the phone, no solution.
Here's the problem, the lady said that it was actually the TIO who was sending me the cancellation letter. Is this true? or is the letter being sent directly from Vodafone?
I was suspicious, because if it really was the TIO sending the letter, then why would Vodafone send me a text message stating a letter was to follow with further details?
After 35 minutes on the phone, the woman said she had left my contact details with the TIO, and they should contact me within two days. Anyone been through this?? is it Vodafones responsibility? or the TIO?
9 Feb 2011 09:11:22 AM: It's Vodaphone's responsibility - see your email from the TIO - it is up to the company to resolve in the first instance. I would be emailing the TIO with an update though.