26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15379 Someone from VIC thinks vodafone is so very fail. at 8 Feb 2011 09:40:28 PM
i lined up for a bazillion hours in store today to renew a contract and get my iphone. i had to ask so many questions, the guy offered nothing. and he said it'd be connected in an hour. its been eight hours. fail vodafone. looking forwards to the next 24months with you....
8 Feb 2011 10:13:20 PM: Get out!!! Get out while you have the chance!!!
9 Feb 2011 02:34:25 AM: you have a cooling off period so you can cancel the plan before the cooling off period ends .... exactly GET OUT !!!!!!!!! while you can !!!!!!
9 Feb 2011 07:06:39 AM: Turn your phone off then back on, i had same problem :)
9 Feb 2011 11:41:56 AM: What? You actually just signed up with them, despite all the media attention this is getting?

This ship is sinking
20 Feb 2011 03:05:41 PM: 'cooling off' period what is this pls explain????? I cancelled day after signing and then told by cancellation department CSO I would not pay a fee (ie $699) and now just received email stating pay $699!!!! Pls explain cooling off period.