Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15382 Someone from NSW thinks vodafone is going from impossibly bad to worse at 9 Feb 2011 07:32:38 AM
Had a huge mess which I have already listed on this website.
So (thought I had) escaped vodafone.
Now, at teh same time as escaping vodafone my iPhone stopped working. So temporarily switched to another phone.
I went to the apple store to have it looked at to see if i could get it fixed and they needed a sim in it. So put in my new XXXXX sim in the phone and it didn't work. Apple informed me that all iPhones other than those bought directly from Apple are locked to the network that you bought them from and that i would have to contact vodafone to get it unlocked.
So went to the vodafone reseller that I got the phone from whowhen I bought it TOLD ME that it was unlocked as I was going into a contract. Noting that all my previous phones fomr vodafone were never locked.
When I asked them about it now they simply told me that they would never have told me that and said again that i had to contact vodafone and it would be about $200 to unlock (a broken phone remember). So they lied.
I went to the unlock section of the website. put in the details required of the serial nmber of the phone. It came up as unrecognised and a message saying that vodafone will contct me within ten days. From past experience I doubt they will. I also doubt there is any chance now of unlocking it.
I am not going to spend a week of attempted calls, that dropp out or be put on hold for hours to try and talk to someone about it.
So lies from the reseller now and useless phone.
Was teh only provider i had used and was with them for 13yrs. will never return
sigh
So (thought I had) escaped vodafone.
Now, at teh same time as escaping vodafone my iPhone stopped working. So temporarily switched to another phone.
I went to the apple store to have it looked at to see if i could get it fixed and they needed a sim in it. So put in my new XXXXX sim in the phone and it didn't work. Apple informed me that all iPhones other than those bought directly from Apple are locked to the network that you bought them from and that i would have to contact vodafone to get it unlocked.
So went to the vodafone reseller that I got the phone from whowhen I bought it TOLD ME that it was unlocked as I was going into a contract. Noting that all my previous phones fomr vodafone were never locked.
When I asked them about it now they simply told me that they would never have told me that and said again that i had to contact vodafone and it would be about $200 to unlock (a broken phone remember). So they lied.
I went to the unlock section of the website. put in the details required of the serial nmber of the phone. It came up as unrecognised and a message saying that vodafone will contct me within ten days. From past experience I doubt they will. I also doubt there is any chance now of unlocking it.
I am not going to spend a week of attempted calls, that dropp out or be put on hold for hours to try and talk to someone about it.
So lies from the reseller now and useless phone.
Was teh only provider i had used and was with them for 13yrs. will never return
sigh