Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1540 Someone from QLD thinks vodafone is Customer Service - Fail at 27 Dec 2010 06:39:35 AM
Wireless broadband cutomer in Brisbane. Initially 5GB for $40 seemed resonable against the alt options. The service was S-L-O-W to say the least, barely above dial up. Connecting was massive issue, but thanks to Whirlpool, learnt how to hook up using Windows internet connection instead of Voda software. Soon as Bigpond dropped 50GB to $50 bucks this year, migrated straight away (already had BB connection/Foxtel). Called Voda and on hold for 45 mins. THAT was enough time for me to lodge a complaint with Telephone Ombudsman...
Got a phone call back the next day from Voda rep (aussie). Why anyone waits for hours is beyond me! 45 mins is enough. I wouldn't treat my customers like that. I wouldn't have a business. End result, dropped back to a 1GB plan for $10/mth. The irony is that it works pretty good at my folks place on the Gold Coast...So I'm happy enough now.
Got a phone call back the next day from Voda rep (aussie). Why anyone waits for hours is beyond me! 45 mins is enough. I wouldn't treat my customers like that. I wouldn't have a business. End result, dropped back to a 1GB plan for $10/mth. The irony is that it works pretty good at my folks place on the Gold Coast...So I'm happy enough now.