Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15411 Someone from VIC thinks vodafone is EPIC at 9 Feb 2011 02:34:50 PM
Signed up on 31/1/11 @ 3pm told me would port within an hour 4.45pm call vodaFAIL, tell me will be dont tomoro morn @ 10am, 11.30am - still nothing, asked if i could just cancell whole thing cuz it hasnt ported, said no has started porting will be done in 3 hours (30min later done)
MOnday spent total of 2 hours on hold trying to sort out why my net wasnt working in GEELONG CBD, phone dropped out twice while on hold as well :S, make me do system reset and test sim in another phone still dodgey!
Tues took day off work called vodaFAIL @ 8.55am - last person I spoke with was at 3.40pm WTF!!!!
Told me need to investigate will need 3 examples of calls dropping within 24 hrs phone had dropped out 5 times while on phone to vodaFAIL! told me that i need 3 diff numbers and to call as many people as possible and log if the drop out.
Called back on wed morn to give the numbers that dropped out told me we had issues tues night so those calls you made WONT BE COUNTED! I said well it dropped out at work this morn, she assured me i only needed the one example (i think she is full of shit)
Meant to get back to me about it today still waiting... while on hold to vodaFAIL on tues - called the TIO as it is insane to be on hold all friggen day!
The 10 day period for TIO is up tomorro, see what happens...
Its so CRAP!
MOnday spent total of 2 hours on hold trying to sort out why my net wasnt working in GEELONG CBD, phone dropped out twice while on hold as well :S, make me do system reset and test sim in another phone still dodgey!
Tues took day off work called vodaFAIL @ 8.55am - last person I spoke with was at 3.40pm WTF!!!!
Told me need to investigate will need 3 examples of calls dropping within 24 hrs phone had dropped out 5 times while on phone to vodaFAIL! told me that i need 3 diff numbers and to call as many people as possible and log if the drop out.
Called back on wed morn to give the numbers that dropped out told me we had issues tues night so those calls you made WONT BE COUNTED! I said well it dropped out at work this morn, she assured me i only needed the one example (i think she is full of shit)
Meant to get back to me about it today still waiting... while on hold to vodaFAIL on tues - called the TIO as it is insane to be on hold all friggen day!
The 10 day period for TIO is up tomorro, see what happens...
Its so CRAP!
10 Feb 2011 09:40:40 AM: Received my text allowing me to cancell contract, so no more calls to the TIO, all I have to sort out id my $50 bill now (after having the phone / contract for 8 days I then receive a bill) even thought I have barely been able to use my phone UGH!! another estimated 4 hours of my life on hold im not going to get back, HOORAY! lol