Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1542 Someone from NSW thinks vodafone is Impossible at 27 Dec 2010 06:45:59 AM
I have been trying to resolve an issue for over 12 months and its as simple as registering my credit card for online top ups. I apparently can't register it as it's registered to another account (its not!) and when I try a different number I get told I have exceeded the number of cards registered and get a massive FAIL. I am told there is no way of resolving this issue (i.e. they can't fix their own software).
I have been dealing with them through their email system and the last response was to call their specialist Technical Support. Already spoken with them and they were as much use as tits on a bull. I'm taking it to the TIO as I am sick of the inconvenience.
Oh yes - I have bad coverage too. I know a number of Vodafone people in my suburb who have the same issue (compared to other telcos) and getting their mobile broadband was a laugh.
I have been dealing with them through their email system and the last response was to call their specialist Technical Support. Already spoken with them and they were as much use as tits on a bull. I'm taking it to the TIO as I am sick of the inconvenience.
Oh yes - I have bad coverage too. I know a number of Vodafone people in my suburb who have the same issue (compared to other telcos) and getting their mobile broadband was a laugh.