26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15438 Someone from WA thinks vodafone is Ultimate Fail at 10 Feb 2011 08:32:52 AM
I was trying to get my broadband internet reconnected after vodafone didnt debit my account for four months (thanks for the call/email.. anything!). I rang and got LARA the biggest waste of time. What happened to press 0 and we will transfer you to a customer service officer? Once I finally got the right word that Lara understood it kept asking for a mobile number.. it's mobile internet why the hell would I know the number? So if I hit random numbers it eventually hands up on me. Eventually I got through to some indian and was transferred twice before that person hung up on me. Then I tried again and the fourt person finally knew what the problem was.
10 Feb 2011 09:57:35 PM: When ever you get through to Lara,just say "customer services" and that should take you straight to a person. (Who no doubt will tell you they will put you through to someone else) Lately there is an option to use your keypad and not speak to Lara....