Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15450 Someone from NSW thinks vodafone is EPIC FAIL at 10 Feb 2011 11:38:27 AM
I suffered from SEVERE lack of reception, no data coverage & really bad service. So I decided to act upon it and after several calls to Vodafone, hours on hold, emails and complaining to the Telecommunications Industry Ombudsman, I have finally been released from my VodaFail contract without paying anything and was reimbursed for the fees & charges I have paid to upgrade my phone (which voda told me was the problem due to my lack of reception).
To others who are in the same boat, Vodafone MUST release you from the contract. You need to contact them and in your letter you need to give them a deadline, if they do not respond to you. Email the ombudsman and tell them your situation. Vodafone will contact you and will try and keep you but by law they must release you without you paying anything because they have bitten off more then they can chew. They have oversold their service....
Ensure in the letter that you write the following......"I understand I agreed to a contract with Vodafone under the terms & conditions, that I pay for a service that Vodafone provides, however I have not received the service I was promised and hence will not continue to pay for this contract, I would like to be released without penalty and reimbursed any fees paid". and make sure at the end you state that you will be contacting the ombudsman should this matter not be resolved to your satisfaction....
Goodluck...
To others who are in the same boat, Vodafone MUST release you from the contract. You need to contact them and in your letter you need to give them a deadline, if they do not respond to you. Email the ombudsman and tell them your situation. Vodafone will contact you and will try and keep you but by law they must release you without you paying anything because they have bitten off more then they can chew. They have oversold their service....
Ensure in the letter that you write the following......"I understand I agreed to a contract with Vodafone under the terms & conditions, that I pay for a service that Vodafone provides, however I have not received the service I was promised and hence will not continue to pay for this contract, I would like to be released without penalty and reimbursed any fees paid". and make sure at the end you state that you will be contacting the ombudsman should this matter not be resolved to your satisfaction....
Goodluck...