Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15456 Someone from NSW thinks vodafone is Billing problems at 10 Feb 2011 02:50:21 PM
My bills have gone from $68.00 per month to $150-200 per month. Only happened with the last two bills and i am close to going over my cap this month AGAIN. Cant undertsand how this has happened as i do not use my phone that often. Called up vodafone and spoke to someone who didnt really seem to care nore did she understand what i was talking about. Does anyone have any suggestions?
I have heard of people being charged thousands where they were previously paying just $50/month. You can dispute it on the basis that it's exploitative and you were not informed that they would be charging you exobitant rates.
Here's what you need to do:
Get all of your facts (go online and figure out why you were charged what you were)
Call Vodafone to try to have your bill reduced
If they will not reduce it appropriately, complete an online complaint form to the Telecommunications Ombudsman (takes 5 minutes and means Vodafone must contact you to resolve the issue within 10 days).
Good luck!