Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15466 Someone from QLD thinks vodafone is RE. Dear Vodafail..ex employee comment at 10 Feb 2011 04:52:00 PM
mate you missed the boat.
people arent complaining about their PIN or signing up with just a credit card....people are complaining about service being paid for and not provided.
I am complaining because they dont call back, poor record keeping in call centre notes, fraudulent sales (selling a connection to someone in an uncovered area- and then telling the customer it was their job to check coverage- hmm let me lick my finger, stick it in the air and test for coverage!)and Calls dropping out yet the call time ticking over and eating into your paid allowance.
Sure people could check out Optus and Telstra, but the reason we are posting here is because we are Vodafone customers and not being listened to by Vodafone.
Vodafone is looking as efficient as a government department in my books.
Oh and good work on becoming an ex-employee- its bad enough the existing lack of service without your merry go round essay without a point.
people arent complaining about their PIN or signing up with just a credit card....people are complaining about service being paid for and not provided.
I am complaining because they dont call back, poor record keeping in call centre notes, fraudulent sales (selling a connection to someone in an uncovered area- and then telling the customer it was their job to check coverage- hmm let me lick my finger, stick it in the air and test for coverage!)and Calls dropping out yet the call time ticking over and eating into your paid allowance.
Sure people could check out Optus and Telstra, but the reason we are posting here is because we are Vodafone customers and not being listened to by Vodafone.
Vodafone is looking as efficient as a government department in my books.
Oh and good work on becoming an ex-employee- its bad enough the existing lack of service without your merry go round essay without a point.