26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15474 Someone from WA thinks vodafone is usesless and lies to it's customers at 10 Feb 2011 10:08:50 PM
I renewed my contact with Vodafone at christmas as never had issues with them before. Was deciding what handset to get and told Nokia N8 good. Found out it was useless within 2 days and hate it. It never let me use theninternet, at home or out and about, Apps rubbish and expensive, can't send MMs or emails and so on... Asked to change to a different type of phone (thought iphone but now not too sure. One customer sales advisor told me "tough, you chose it, you are locked in for 2 years" one told me I can change it and I have a 28 day cooling off period and can cancel my contract, and I was told by someone else they couldn't fix my handset and I could get a new one and to go to Vodafone store and just tell them it's all in my notes. The store said they had no iphones and couldn't be bothered helping me.
I wrote to vodafone and my email was sent to complaints dept nearly 2 weeks ago, and nothing.

All I wanted was a different hand set and I would have been happy, but now I want to leave the company, after over 10 years, and my husband will leave in a few months too.... Great work Vodafone. Solve easy problems fast and you might have a business in a few years.
No as bad as people missing out on business calls, but still so so frustrating.
Sort it out VOdafail!